User-centered Library
A user-centered library is one in which quality services and user satisfaction are goals recognized and shared by all library staff. The user-centered library focuses explicitly on the user’s information and communication needs. Planning, operations, management, and service decisions are made within an institutional framework which places the user at its center. User services are given emphasis through ongoing assessment, implementation of user satisfaction feedback mechanisms, empowerment of staff to respond to and solve problems, a high level of staff interaction with users, personalized service which responds to diverse user needs, and operations organized to facilitate the attainment of user-centered objectives.