Emory University Circulation Department's Job Descriptions

Circulation Desk Supervisor
Circulation Desk Supervisor/Trainer
Training/Documentation Specialist and Student Coordinator
Reserve Coordinator
Electronic Projects Specialist
EUCLID Implementation Specialist


Employee Name:
Division: Public Services
Department/Unit: Circulation Department
Library Job Title: CIRCULATION DESK SUPERVISOR
Class. Code: ND01
Classification Title: User Services Specialist
Position Number: 287038
PAY GRADE: 17
Position Status: FT PT TFT TPT
Number of Hours: 40

SUPERVISOR'S CLASSIFICATION TITLE: MANAGER, USER SERVICES
SUPERVISOR'S POSITION NUMBER: 287655

SUMMARY:

Within the context of a team environment, supervises the services provided at the Woodruff Library's main Circulation Desk. Serves as the library's representative to the public by positively communicating and educating clients about library services and policies.

MINIMUM QUALIFICATIONS:

Bachelor's degree in a related field. Two years related experience. May require computer skills, special skills, or a proficiency in a foreign language.

OTHER QUALIFICATIONS:

Supervisory experience. Ability to work effectively with the public. Attention to detail, ability to follow procedures, prioritize and use discretion required. Computer skills, especially with Windows. Ability to coordinate work with others and establish and maintain effective working relationships within a team based environment. Excellent communication, conflict resolution, and time management skills. Ability to work independently within a framework of assigned responsibilities; initiative and ability to analyze situations, initiate suggestions.

KEY DUTIES:

Supervises the services provided at the Circulation Desk. Willingly provides customer service and creatively resolves patron problems. Welcomes client's inquiries and provides directional and informational assistance. Acts independently within departmental guidelines. Will work with supervisor on creating departmental policies. Coordinates daily workflow of services provided at the circulation desk and communicates effectively with co-workers to insure a smooth transition between shifts. Sets priorities for the day and assigns duties to be accomplished. Responsible for following up on training of student assistants. Supervises, schedules and insures student coverage on the desk. Organizes and assigns work for students double-checking to insure accuracy. 60%

Participates in the processing of materials for reserve using automated library system and national on-line database. Works with circulation, acquisitions, cataloging departments to insure expedient receipt andprocessing of materials. Informs, interprets, and enforces library policies and copyright law to faculty. 10%

During times of peak activity, staffing shortages, special projects, or emergencies assists other units within the Circulation Department. Participates in the division, library and university training and other developmental programs. Performs other responsibilities as determined by the library's needs. 30%

WORKING CONDITIONS/SCHEDULE:

Customer Service environment with unpredictable and intense work flow. Must be able to utilize good judgment in organizing and delegating work. Conflict resolution skills necessary. Standing, walking, bending and lifting required. 40 hours per week, with at least one evening and one weekend shift. Must adjust schedule for staff absences, and when the library hours change during intercessions, holiday periods, and summer. Additional hours may occur during peak activity periods, usually at the beginning of the semester.

Supervisory Responsibilities (if Applicable):List the Names and Titles of Employees Directly Supervised. Oversees the work 8-12 students for assigned shift for a total pool of 30 - 40 students assistants

Contact with others (excludes supervisors, co-workers and those supervised). All segments of the academic community and general public

Safeguarding Responsibilities: Describe Duties for Safeguarding Confidential Information, University Funds or Property or Health and Safety of Others. Shares responsibility for confidentiality of all records, fine payments and cash drawer ($500.00 per day) , assist Security unit with emergency and security procedures when required.

 

EMPLOYEE NAME:
DIVISION: PUBLIC SERVICES
DEPARTMENT/UNIT: CIRCULATION DEPARTMENT
LIBRARY JOB TITLE: CIRC. DESK SUPVSR/TRAINER
CLASS. CODE: ND01
CLASSIFICATION TITLE: USER SERVICES SPECIALIST
POSITION NUMBER: 287
PAY GRADE: 17
POSITION STATUS: FT PT TFT TPT
NUMBER OF HOURS: 40
SUPERVISOR'S CLASSIFICATION TITLE: MANAGER, USER SERVICES
SUPERVISOR'S POSITION NUMBER: 287655

SUMMARY:

Within the context of a team environment, supervises the services provided at the Woodruff Library's main Circulation Desk. Serves as the library's representative to the public by positively communicating and educating clients about library services and policies. Assists with training and documentation during beginning of terms.

MINIMUM QUALIFICATIONS:

Bachelor's degree in a related field. Two years related experience. May require computer skills, special skills, or a proficiency in a foreign language.

OTHER QUALIFICATIONS:

Supervisory experience. Ability to work effectively with the public. Attention to detail, ability to follow procedures, prioritize and use
discretion required. Computer skills, especially with Windows. Ability  to coordinate work with others and establish and maintain effective working relationships within a team based environment. Excellent communication, conflict resolution and time management skills. Ability to work independently within a framework of assigned responsibilities; initiative and ability to analyze situations, initiate suggestions.

KEY DUTIES:

Supervises the services provided at the Circulation Desk. Willingly provides customer service and creatively resolves patron problems.
Welcomes client's inquiries and provides directional and informational assistance. Acts independently within departmental guidelines. Will work with supervisor on creating departmental policies. Coordinates daily workflow of services provided at the circulation desk and communicates effectively with co-workers to insure a smooth transition between shifts. Sets priorities for the day and assigns duties to be accomplished. Responsible for following up on training of student assistants. Supervises, schedules and insures student coverage on the desk. Organizes and assigns work for students double-checking to insure accuracy. 60%

During beginning of term, assists with training of new student assistants. Works varied schedule to work with new students. Assists in preparation of training documents and presentations. 20%

During times of peak activity, staffing shortages, special projects, or emergencies assists other units within the Circulation Department.
Participates in the division, library and university training and other developmental programs. Performs other responsibilities as determined by the library's needs. 20%

WORKING CONDITIONS/SCHEDULE:

Customer Service environment with unpredictable and intense work flow. Must be able to utilize good judgment in organizing and delegating work. Conflict resolution skills necessary. Standing, walking, bending and lifting required. 40 hours per week, with at least one evening and one weekend shift. Must adjust schedule for staff absences, and when the library hours change during intercessions,
holiday periods, and summer. Additional hours may occur during peak activity periods, usually at the beginning of the semester.

Supervisory Responsibilities (if Applicable):List the Names and Titles of Employees Directly Supervised. Oversees the work 8-12 students for assigned shift for a total pool of 30 - 40 students assistants. Contact with others (excludes supervisors, co-workers and those supervised). All segments of the academic community and general public

Safeguarding Responsibilities: Describe Duties for Safeguarding Confidential Information, University Funds or Property or Health and
Safety of Others. Shares responsibility for confidentiality of all records, fine payments and cash drawer ($500.00 per day) , assist Security unit with emergency and security procedures when required
 

EMPLOYEE NAME: DIVISION: PUBLIC SERVICES
DEPARTMENT/UNIT: CIRCULATION DEPARTMENT
LIBRARY JOB TITLE: TRAINING/DOCUMENTATION SPECIALIST AND STUDENT COORDINATOR
CLASS. CODE: NA01
CLASSIFICATION TITLE: USER SERVICES SPECIALIST
POSITION NUMBER: 287045
PAY GRADE: 17
POSITION STATUS: FT PT TFT TPT
NUMBER OF HOURS: 40

SUPERVISOR'S CLASSIFICATION TITLE: MANAGER, USER SERVICES
SUPERVISOR'S POSITION NUMBER: 287655

SUMMARY:

Within the context of a team environment, hires and trains student assistants. Documents and maintains all circulation policy and
procedures. Supervises the services provided at the Woodruff Library's main Circulation Desk. Serves as the library's representative to the public by positively communicating and educating clients about library services and policies.

MINIMUM QUALIFICATIONS:

Bachelor's degree in a related field. Two years related experience. May require computer skills, special skills, or a proficiency in a foreign language.

OTHER QUALIFICATIONS:

Computer skills, Windows specifically required. Typing and keyboard skills necessary. Supervisory experience. Ability to work effectively with the public. Attention to detail, ability to follow procedures, prioritize and use discretion required. Familiarity with computers. Ability to coordinate work with others and establish and maintain effective working relationships within a team based environment. Excellent communication, conflict resolution and time management skills. Ability to work independently within a framework of assigned responsibilities; initiative and ability to analyze situations, initiate suggestions and be a productive member of the Circulation department. Demonstrated ability to write clearly and train staff and students is essential to this position.

KEY DUTIES:

Primarily responsible for hiring and training circulation desk students assistants and staff. Accountable to department for accurate and thorough training program. Develops and writes all training programs and documentation manuals for the circulation desk unit. Maintains updated documentation for all departmental policies and procedures. Serves as a liaison with the administration office, coordinates and schedules students, insures accuracy of student time sheets and responds to the hiring and training needs of the unit. 60%

Spends 20% of time providing circulation desk services as specified in the Circulation Desk Supervisor position. During times of peak activity, staffing shortages, special projects, or emergencies assists other units of the Circulation Department. Participates in the division, library and university training and other developmental programs. Performs other responsibilities as determined by the library's needs.
20%

WORKING CONDITIONS/SCHEDULE:

Customer Service environment with unpredictable and intense work flow. Must be able to utilize good judgment in organizing and delegating work. Conflict resolution skills necessary. Standing, walking, bending and lifting required. 40 hours per week, with at least one evening and one weekend shift. Must adjust schedule for staff absences, and when the library hours change during intercessions,
holiday periods, and summer. Additional hours may occur during peak activity periods, usually at the beginning of the semester.

Supervisory Responsibilities (if Applicable):List the Names and Titles of Employees Directly Supervised. Oversees the work 8-12 students for assigned shift for a total pool of 30 - 40 students assistants

Contact with others (excludes supervisors, co-workers and those supervised). All segments of the academic community and general public Safeguarding Responsibilities: Describe Duties for Safeguarding Confidential Information, University Funds or Property or Health and Safety of Others. Shares responsibility for confidentiality of all records, fine payments and cash drawer ($500.00 per day) , assist Security unit with emergency and security procedures when required.
 

Employee Name:
Division: Public Services
Department/Unit: Circulation Department
Library Job Title: Reserve Coordinator
Class. Code: Nd05
Classification Title: User Svcs Specialist, Sr
Position Number: 287767
Pay Grade: 19
Position Status: Ft Pt Tft Tpt
Number Of Hours: 40
Supervisor's Classification Title: Manager, User Services
Supervisor's Position Number: 287655

Summary:

Within the context of a team environment, supervises course reserve services for the Woodruff Library.

Minimum Qualifications:

Bachelor's degree in a related field. Three years related experience. Requires one or more of the following: computer skills, special skills, or a proficiency in a foreign language.

Other Qualifications:

Computer skills, Windows specifically required. Supervisory and customer service experience. Ability to plan, develop, and organize work flow processes. Analytical skills. Ability to coordinate work with others and establish and maintain effective working relationships within a team based environment. Excellent communication, conflict resolution, and time management skills. Ability to work independently and problem-solving skills.

Key Duties:

Coordinates course reserves within the unit. Delegates, develops, and organizes work flow process. Coordinates course reserve processing with staff in unit. Develops plan to meet departmental service goals for reserves. Works with circulation and library staff to develop and enhance reserve services. Participates in the processing of materials for reserves using automated library system and national on-line database. Trains and supervises reserve processing student assistants. Willingly provides customer service and creatively resolves problems relating to reserve services. Serves as a liaison with faculty and other users of reserve services to insure the collection serves the university. Maintains and develops reserve collection. Works with circulation, acquisitions, cataloging departments to insure expedient receipt and processing of materials. Informs, interprets and enforces library policies and copyright law with library patrons. 75%

During times of peak activity, staffing shortages, special projects, or emergencies assists other units in the Circulation Department. Participates in the division, library and university training and other developmental programs. Performs other responsibilities as determined by the library's needs. 25%

Working Conditions/Schedule:

Customer Service environment with unpredictable and intense work flow. Must be able to utilize good judgment in organizing and delegating work. Conflict resolution skills necessary. Standing, walking, bending and lifting required. 40 hours per week, with at least one evening and one weekend shift. Must adjust schedule for staff absences, and when the library hours change during intercessions, holiday periods, and summer. Additional hours may occur during peak activity periods, usually at the beginning of the semester.

Supervisory Responsibilities (if Applicable):List the Names and Titles of Employees Directly Supervised. Oversees the work 8-12 students for assigned shift for a total pool of 30- 40 students assistants

Contact with others (excludes supervisors, co-workers and those supervised). All segments of the academic community and general public

Safeguarding Responsibilities: Describe Duties for Safeguarding Confidential Information, University Funds or Property or Health and Safety of Others. Shares responsibility for confidentiality of all records, fine payments and cash drawer ($500.00 per day) , assist Security unit with emergency and security procedures when required.
 

Employee Name:
Division: Public Services
Department/Unit: Circulation Department
Library Job Title: Electronic Projects Specialist
Class. Code: Nd05
Classification Title: User Svcs Specialist, Sr
Position Number: 287769
Pay Grade: 19
Position Status: Ft Pt Tft Tpt
Number Of Hours: 40

Supervisor's Classification Title: Head, Circulation Department
Supervisor's Position Number: N/A

Summary:

Within the context of a team environment, provides support for micro computer systems and web support for the department. Creates departmental WEB page and maintains appropriate links. Develops and maintains electronic reserves system. Supervises and participates in scanning of documents for electronic reserves. During times of peak activity (especially reserve processing), staffing shortages, special projects, or emergencies, assists other units in the Circulation Department.

Minimum Qualifications:

Bachelor's degree in a related field. Three years related experience. Requires one or more of the following: computer skills, special skills, or a proficiency in a foreign language.

Other Qualifications:

Required: Experience with Microsoft Windows, and other Microsoft products. Preferred: Basic knowledge of UNIX, HTML and graphic design software. Helpful: Experience managing a multimedia archive. Ability to establish effective working relationships with library and ITD staff.

Ability to communicate both orally and in writing with technical and non technical audiences. Ability to plan, develop, and organize work flow processes. Analytical skills. Excellent communication, conflict resolution, and time management skills. Ability to work independently. Problem-solving skills.

Key Duties:

Provides electronic support for Circulation staff including installation of software, maintenance of computers (menuing, virus checks, trouble shooting, modem connections, and daily reserve backups). Serves as Web support person. Creates, edits and maintains circulation's WEB pages, including maintaining a home page, imputing text, and creating links with input from all of the circulation department. Works with systems and ITD staff to assist in the development of Woodruff Library electronic reserves.

Maintains electronic reserves system. Supervises and participates in scanning of documents for electronic reserves. Trains and supervises electronic reserve student assistants. Works with systems and ITD staff to develop new electronic services ( i.e. .electronic document delivery.) etc. 50%

During times of peak activity (especially reserve processing), staffing shortages, special projects, or emergencies assists other units in the Circulation Department. 30%

Participates in the division, library and university training's and other developmental programs. Performs other responsibilities as determined by the library's needs. 20%

Working Conditions/Schedule:

Requires intense mental effort. Ability to think, organize work and solve computer problems. Customer Service environment with unpredictable and intense work flow.

Must be able to utilize good judgment in organizing and delegating work. Standing, walking, bending and lifting required. 40 hours per week, with at least one evening and one weekend shift. Must adjust schedule for staff absences, and when the library hours change during intercessions, holiday periods, and summer. Additional hours may occur during peak activity periods, usually at the beginning of the semester.

Supervisory Responsibilities (if Applicable):List the Names and Titles of Employees Directly Supervised. Oversees the work of 3-6 students for assigned shift for a total pool of 30 - 40 students assistants when working at the Circulation Desk. Supervises 3-6 students working on electronic reserve project.

Contact with others (excludes supervisors, co-workers and those supervised). All segments of the academic community and general public

Safeguarding Responsibilities: Describe Duties for Safeguarding Confidential Information, University Funds or Property or Health and Safety of Others. Shares responsibility for confidentiality of all records, fine payments and cash drawer ($500.00 per day) , assist Security unit with emergency and security procedures when required

Preferred Qualifications:

Within the context of a team environment, provides support for micro computer systems and web support for the department. Creates departmental WEB page and maintains appropriate links. Develops and maintains electronic reserves system. Supervises and participates in scanning of documents for electronic reserves. Required: Experience with Microsoft Windows, and other Microsoft products. Preferred: Basic knowledge of UNIX, HTML and graphic design software. Helpful: Experience managing a multimedia archive. Ability to establish effective working relationships with library and ITD staff. Ability to communicate both orally and in writing with technical and non technical audiences. Ability to plan, develop, and organize work flow processes. Analytical skills and problem-solving skills. Excellent communication, conflict resolution, and time management skills.

 
Employee Name:
Division: Public Services
Department/Unit: Circulation Department
Library Job Title: Euclid Implementation Spec.
Class. Code: Nd05
Classification Title: User Svcs Specialist, Sr
Position Number: 287768
Pay Grade: 19
Position Status: Ft Pt Tft Tpt
Number Of Hours: 40

Supervisor's Classification Title: Head, Circulation Department
Supervisor's Position Number: N/A

Summary:

Within the context of a team environment and in conjunction with the Euclid Support Team, responsible for implementation of Euclid in the circulation department including testing new versions of software, developing new services, creating and managing reports and maintaining system policies for circulation. Reports to Head, Circulation Department.

Minimum Qualifications:

Bachelor's degree in a related field. Three years related experience. Requires one or more of the following: computer skills, special skills, or a proficiency in a foreign language.

Other Qualifications:

Computer skills, Windows specifically required. Ability to communicate both orally and in writing with technical and non technical audiences. Ability to coordinate work with others and establish and maintain effective working relationships within a team based environment. Excellent communication, conflict resolution, and time management skills. Ability to work independently. Problem solving skills.

Key Duties:

Develops new services utilizing EUCLID's capabilities for the circulation department and develops methods to accommodate circulation processes in Euclid. Develops and manages report module of Euclid for circulation department. Creates new reports based on delivered model. Works closely with circulation staff to resolve problems with reports. Maintains circulation policies in Unicorn software. Researches, tests, documents and plans the implementation of all new versions of Unicorn software. Identifies and documents all system software errors. 50%

Provides circulation desk coverage working with Circulation Supervisors to insure that Euclid implementation is as effective as possible. 20%

During times of peak activity (especially reserve processing), special projects, emergencies or during periods of short staffing assists other Department units. 10%

Participates in the division, library and university training and other developmental programs. Performs other responsibilities as determined by the library's needs. 20%

Working Conditions/Schedule:

Intense mental effort. Customer Service environment with unpredictable and intense work flow. Standing, walking, bending and lifting required. 40 hours per week, with at least one evening and one weekend shift. Must adjust schedule for staff absences, and when the library hours change during intercessions, holiday periods, and summer. Additional hours may occur during peak activity periods, usually at the beginning of the semester.

Supervisory Responsibilities (if Applicable):List the Names and Titles of Employees Directly Supervised. Oversees the work 8-12 students for assigned shift for a total pool of 30-40 students assistants

Contact with others (excludes supervisors, co-workers and those supervised). All segments of the academic community and general public

Safeguarding Responsibilities: Describe Duties for Safeguarding Confidential Information, University Funds or Property or Health and Safety of Others. Responsible for testing new versions of software to make sure Euclid is error free. Shares responsibility for confidentiality of all records, fine payments and cash drawer ($500.00 per day) , assist Security unit with emergency and security procedures when required.