Division: Public Services
Department/Unit: Circulation Department
Library Job Title: Library Assistant Ii
Class Code: 3402
Classification Title: Library Assistant Ii
Position Number: 287065
Pay Grade: 14
Position Status: Ft Pt Tft Tpt
Number Of Hours: 40
Supervisor's Classification Title: Library Associate Iii
Supervisor's Position Number: 0655
Under minimum supervision of the Circulation and Learning Resource Center
Desk Supervisor, responsible for providing public services in the Learning
Resources Center Desk Supervisor, and at the main circulation desk of the
Woodruff Library to all users, including students, faculty, staff, and
non-Emory users. Each desk assistant serves as team leader for assigned shifts. Responsible for units during scheduled evening, weekend and holiday hours.
Some college and one year related experience required. Bachelor's degree
preferred. Typing and/or keyboard skills required. Basic computer and data
entry knowledge preferred. Some supervisory experience preferred. Ability
to work effectively with the public required. Attention to
detail, ability to follow procedures, and familiarity with computers required. Ability to coordinate work with others and to establish and maintain effective working relationships. Excellent communication skills, ability to work well with others, time management and ability to prioritize and use discretion.
Coordinates work of co-workers, sets priorities for the day and assigns
duties to be accomplished. Follows through on work and ensues a smooth
transition between shifts. Oversees daily management, judgment, and effective
communication. Acts independently when interpreting and
enforcing library policy, and will work with supervisor on resolving policy setting situations.
Oversees and participates in the provision of Learning Resources Center desk and Circulation Desk services, including checking in and out library materials, processing recalls and holds, storage requests, searching for lost and missing books, and registering borrowers using an automated library system. Provides assistance with use of listening and viewing equipment and assisting users in identifying and locating audio-visual materials. Provide customer service, and communicate in an effective manner with all constituents. Provide directional and informational assistance, including description of all library services, using an understanding of all library policies.
Participate in the processing of materials for reserve using automated library system and national on-line database. Works with circulation, acquisitions, cataloging departments to ensure expedient receipt of materials. Informs, interprets, and enforces library policies and copyright law to faculty. Works with supervisor to resolve policy setting situations.
Responsible, along with other desk assistants, in hiring, training, and supervising students assistants. Schedules students, follows through on performance problems. Organize and assign work for students, and double-checks to insure accuracy.
During times of peak activity, special projects, emergencies, or during periods of short staffing, assist other Circulation Department units including Stacks, Security, Copy Service, and Storage.
Performs other responsibilities as assigned by supervisor. Participate in division, library and university committees.
Office setting with constant standing, walking, bending and lifting. 40 hours/week, with at least one evening and one weekend shift. Must adjust schedule for staff absences, and when library hours change during intercessions, holiday periods, and summer. Additional hours may occur during peak activity periods, usually at the beginning and end of semester.
Supervisory Responsibilities (if Applicable):
List the Names and Titles of Employees Directly Supervised. Oversees the work of 6-10 students for assigned shift (from total pool of 30-40 student assistants).
Contact With Others(excludes supervisors, co-workers and those supervised):
All segments of the academic community and general public. Safeguarding
Responsibilities: Describe Duties for Safeguarding Confidential Information,
University Funds or Property or Health and Safety of Others. Shares responsibility
for confidentiality of all records, fine payments and cash drawer ($500/day);
assist Security Unit with emergency and security procedures when required.