Team structures have the potential to mitigate the negative impacts of group stratification
They draw out the benefit of skills available in all our staff to achieve better outcomes
Valuing and respecting the contributions of all staff, regardless of their employee group, enhances the quality of our decision-making
Conflicts are what we want to push us to creative solutions. It is how we handle these conflicts that is the test.
It is vital that in the training and preparation for teamwork that we include conflict resolution skills
Establish team norms that make conflict work for the organization.
Different types of tasks produce different types of conflict
Since we cannot make conflict go away, we should work with it to maximize its benefits.