Living the Future II 

Presentations on Conference Themes 

Presentations on Partnerships  
Thursday, April 23, 1998  

10:00 - 11:00 a.m. 

Overcoming Organizational Barriers and preparing for the Future through Consortial 
Room - West Grove 140 
     The presentation will analyze the results and/or ongoing experiences from a variety of information partnerships and joint ventures. It will explore whether there are organizational models that better facilitate consortial leadership than others. 
     Speaker: Johann Van Reenen, Director, University of New Mexico 

11:30 - 12:30 p.m 

Implementing an Assessment Plan for Info Literacy 
Room - West Grove 140  
     Librarians at Indiana University Bloomington have written and begun to implement an 
 "Assessment Plan for Information Literacy". The plan asserts the need for the teaching faculty to 
 form partnerships with librarians to ensure that all students reach an acceptable level of information  literacy. Using the plan, librarians have developed several projects to further these goals. 
     Speaker: Kristine Brancolini, Head, Media and Reserve Services, Indiana University; 
Erla P. Heyns, Head, School of Health, Physical Education and Recreation Library, Indiana 

2:00 - 3:00 p.m. 

Tri-University Group of Libraries: Experiences and Lessons from a Comprehensive 
Collaborative Initiative 
Room - North Grove 160 
     In January 1995 the Tri-University Group of Libraries (Wilfrid Laurier, Guelph and Waterloo) 
 was formed as a collaborative partnership to enable the coordination of their services and resources in such a manner that the three libraries were perceived and experienced by their user community as a single library serving the needs of the three institutions. This presentation will explore the key administrative and leadership experiences of the collaboration outlining the need to adopt new organizational techniques and evolve new organizational cultures if such collaborations are to be successful. 
     Speaker: Michael Ridley, Chief Librarian, University of Guelph, McLaughlin Library. 

Presentations on Information Literacy  

Wednesday, April 22, 1998 

11:00 - noon 

Changing Organizational Partnerships to Build an Information Literacy Program in the Extended Campus Environment 
Room - North Grove 160 
     At WSU Vancouver, the Library, Computing and Educational Television Departments merged into the cohesive service organization called Vancouver Information Services (VIS), enabling the campus to develop and integrate program in information literacy. This paper will review the trials 
and triumphs of merging information technology departments and show how VIS is integral to the campus information literacy goals. 
     Speaker: Leslie Wykoff, Director of Vancouver Information Systems, Washington State University Vancouver; Karen Diller, Assistant Campus Librarian, Washington State University Vancouver. 

Thursday, April 23, 1998  

10:00 - 11:00 a.m.  

Integrating Library Instruction into Learning Communities: A Leap Toward Innovation 
Room - East Grove 200  
    Learning communities can be used to enhance a student's understanding of a subject discipline, 
the writing process, and to improve research skills. One such model integrated three courses into a single syllabus called the Political Inquiry and Writing Pride offered to incoming freshmen as part of the Learning Edge Academic Program (LEAP). The LEAP program encourages active and collaborative learning, and the opportunity to integrate library skills into each Pride's curriculum. The pilot program revealed that the concept of a community may be the appropriate model for enhancing the learning and teaching process because it takes the courses, the faculty, and the librarians out of isolation and places them in purposeful juxtaposition to each other. However, if such learning communities are to grow and thrive universities and libraries must improve the teaching skills of both librarians and faculty by developing a greater part of their resources to such efforts. Nevertheless, the possibility for improving information literacy through such a learning community is great. 
     Speakers: Deborah Cheney, Head, Documents/Maps Section, The Pennsylvania State University; Helen Sheehy, International Documents Librarian, Documents/Maps Section, The Pennsylvania State University. 
Presentations on New Services & Their Impact on Organizations  

Thursday, April 23, 1998  
10:00 - 11:00 a.m.  

Testing for Usability in the Design of a New Information Gateway 
Room - North Grove 160 
     Seeking to understand user's needs, assumptions, and on-line behavior was critical in the design of the University of Arizona's new Information Gateway system. Focus groups helped direct the initial design and then usability studies shaped the prototypes and the end product. We will discuss both the methodology and the results of these studies. 
     Speakers: Ruth Dickstein, Social Sciences Librarian, The University of Arizona Library; 
Vicki Mills, Undergraduate Services Librarian, The University of Arizona Library; 
Michelle Clairmont, Science & Engineering Librarian, The University of Arizona Library. 

2:00 - 3:00 p.m.  

Presumed Understandable: Library Services, Assessments & Linguistic Obscurity 
Room - West Grove 140 
     The presentation will focus on how language can obscure users' understanding of library services and relate this problem to effective user needs assessment efforts. Methodologies will be explored and challenged and alternative strategies for needs assessment of research library services will be suggested with input from the audience. A major goal will be to negate participants in a dialogue regarding our profession's assumptions about the clarity of language we use to describe research libraries' services. 
     Speaker: Barbara I. Dewey, Director, Information & Research Services, University of Iowa Libraries. 

Presentations on Human Resources Issues  

Wednesday, April 22, 1998 

11:00 a.m. - 12 noon 

Going the Distance with Teams: Addressing Human Resource Issues 
Room - East Grove 200 
     Among the most challenging issues in reorganizing to teams are framing the team structures within the institution's formal human resource policies and practices. Since Summer 1994, Acquisitions Services at Libraries have been piloting self-directed work teams for both the Libraries and the University. During this period, annual team reviews and a major job evaluation project for teams were successfully completed, and hiring and disciplinary practices have been established. Presenters will describe their experiences in creating a non-traditional work environment within a traditional setting. 
     Speakers: Nancy M. Stanley, Head, Acquisitions Services, The Pennsylvania State 
University Libraries; Nancy L. Slaybaugh, Manager, Libraries Human Resources, The Pennsylvania State University Libraries. 

More Than Cross Training: A SWAT Team Approach to Staffing 
Room - Acacia 180 
     Faced with declining budgets, pressure to reduce staff, the ebb and flow of both user needs and acquisition of materials, one academic library implemented a staffing pattern known as SWAT. Successfully applied in all service areas--public, technical, and staff support--SWAT has enabled 
teams to accomplish tasks more quickly, to utilize staff more efficiently, and to reallocate, even 
eliminate positions. 
     Speaker: Jill Keally, Head, Library Support Services, The University of Tennessee. 

3:30 - 5:00 p.m.  
The Missing Links: The Impact of Employee-Group Stratification on Academic Library 
Diversity Initiatives & Organization Change 
Room - Acacia 180 
     In realizing the advantages of diversity, the role of employee group diversity in organizational conflict must be recognized as a factor in affecting organization change. Group stratification works against the goal of welcoming, valuing and respecting diverse backgrounds and points of view in the library setting. Cross-group team-building works towards fostering a climate for diversity. 
     Speaker: Toni Olshen, Associate University Librarian, York University. 

Thursday, April 23, 1998  

11:30 a.m. - 12:30 p.m. 

Tools for Change: Progress through Quality 
Room - Acacia 180 
     Change, flexibility, innovation and a vision of the future. These are the ingredients of our survival  kit. Libraries must lead from the front effecting their own continuous learning while becoming more economically independent. This requires an approach of constant audit and review, retaining 
enough flexibility to move staff and funding to new programs which offer opportunities for significant benefit to our user community. This is the context for the University of Melbourne library's continuous improvement program which commended in 1993. At this time the library was perceived by many of its external and internal customers as being "hopelessly traditional" and "lagging behind the others". Although there were many good services in place and funding support from the University to sustain collection management initiatives, the library lacked vision, direction, flexibility and a process for being able to move into new areas and stop doing other things. A major review of the library was nearing completion and it was clear that sustainable quality management programs would be needed as a tool for achieving organizational change. Within three years the library has been described by the same customers as being "at the cutting edge" and being "flavor of the year". In October 1996 the library received an award for its achievements. The receipt of this Award marks one point in a lifelong journey--not a finishing line but now we understand our strengths as well as the challenges ahead. We have learned from this experience and we aim to be better. The framework for becoming better is in place and we know where we want to be organizationally next year in three years time. 
     Speaker: Helen Hayes, University Librarian, University of Melbourne. 

2:00 - 3:00 p.m. 

Using Culture as a Construct for Achieving Diversity in Human Resources Management: Exploration of a Model 
Room - East Grove 200 
     The intent of this paper is to explore a model of four cultures of individual identity proposed by 
 Jessie Carney Smith and its relevance to the creation of points of intersection among library 
 employees that can enhance opportunities for organizational development in the context of change. 
     Speaker: Janice Simmons-Welburn, Coordinator, Personnel and Diversity Programs 
University of Iowa Libraries  

Presentations on Organizational Changes  

Wednesday, April 22, 1998 

11:00 a.m. - 12 noon  

Strategic Planning in a Team Based Organization: A Fourth Year Review & Assessment of the University of Arizona Library 
Room - West Grove 140 
    This session will present the structure, process, and products of the staff-driven, data-based 
approach to strategic long-range planning. It will focus on 1) the team's composition, appointment, 
and charge; 2) current situation analysis; 3) mission and vision development; 4) creation of goals and objectives; 5) annual plan and projects with measurable outcomes, and 6) macro allocation of the Library's budget. 
     Speakers: Soo Young So, Assistant to the Dean for Planning, The University of Arizona; 
Chestalene Pintozzi, Chair of Information Resource Development and Preservation Council, The University of Arizona. 

1:30 - 3:00 p.m.  
Building a Culture of Assessment in Academic Libraries 
Room - North Grove 160 
     For academic libraries to succeed in the new educational and information environment, they have to become more client focused, more efficient and more effective in delivering their services. 
Libraries have to take responsibility to incorporate into their work environment a culture of ongoing assessment, and the willingness to make decisions based on facts and sound analysis. This session 
 will examine ways to build a culture of assessment into the academic library environment. 
     Speakers: Amos Lakos, Coordinator-Management Information Services, University of 
Waterloo; Lisabeth Wilson, Associate Director of Libraries Public Services, University of Washington Libraries; Catherine Larson, Team Leader, Fine Arts/Humanities Team, The University of Arizona Library. 

Designing a Space for Change: Organizational Change Through Interior Architecture 
Room - West Grove 140 
     The interior design effort for a new building becomes a microcosm of the planning and 
implementation effort as a whole. Learn of the links between organizational change and physical 
space as well as practical considerations for managing a large-scale project. 
     Speakers: Shawn Tonner, Building Project Librarian, Emory University, General Libraries; 
Jane B. Treadwell, Director, Collections & Technical Services, Emory University, General 

Becoming a Team Within a Hierarchical Structure: An Experiment 
Room - East Grove 200  
     Present the experience of one section within the Cataloging Division of the University of 
Washington Libraries as it moved from a supervisory structure to a self-managed team. This change in structure to a concept. What makes this different from the team concept is that this team of seven members is only one of two sections that are participating in the self-managing structure within the 
hierarchical structure of the University of Washington Libraries at the time of this proposal. This 
University of Washington Libraries at the time of this proposal. This presentation will recount the 
team's experiences with training and how the members had to change their mode of thinking: from 
working as individuals supervised by one person to a group who share the load of supervisory 
responsibilities as a team. 
     Speakers: Mary T. Kalnin, Original Cataloger, University of Washington Libraries; 
Lili H. Angel, Complex Copy Cataloger, University of Washington Libraries. 

The Library as an Academic Department/The Dickinson College Model: How Revolving 
Leadership, Collegial Management & Holistic Librarianship Can Revitalize Your Library  
Room - Acacia 180 
    Taking the structure of a regular academic department as a model for library collegial management as enabled College, a liberal arts college to revitalize its library professionals and to mentor quality leaders. A panel will discuss history of rotating leadership, consensus management and holistic librarianship. 
     Speaker: Steve McKinzie, Chair, Dept. of Library Resources, Dickinson College. 

3:30 - 5:00 p.m.  

Circulation 2000: How to Focus Departmental Resources to Meet the Challenges in an 
Ever-Changing Environment 
Room - North Grove 160 
     This presentation outlines the planning, design and implementation processes used to redesign the Circulation and Reserve Units of the Woodruff Library at Emory University. Managing the changes resulting from the redesign will also be described. The presenters will highlight what they learned from their successes and failures throughout the 2+ year period. 
     Speakers: Francis Maloy, Head, Circulation, Emory University; Catherine Shiel, Manager, Circulation & Reserve Unit, Emory University. 

What is Valuable? Mapping Personal & Organizational Values: Tools for the Future 
Room - West Grove 140 
     Continuity, change, cooperation, autonomy, loyalty, independence, innovation, tradition, 
 consistency, flexibility, compassion, courage...All of these are values. What values are shared in an organization? When do they conflict? How do people communicate their own values in the 
workplace? How do values inform decision-making? These often unarticulated but deeply held 
convictions can be made explicit and can inform and clarify processes of change for organizations of all sizes. 
     Speakers: Mary Beth Clack, Staff & Organizational Development Officer, Harvard College Library; Laura Farwell, Research Librarian, Harvard College Library. 

Using the Malcolm Baldrige Criteria: A Viable Tool for Assessing Organizational Change 
Room - East Grove 200  
     How does understanding and using the Malcolm Baldrige criteria impact library organizational 
change? A panel from the Research Library at Los Alamos will provide a fundamental background 
on the Malcolm Baldrige criteria and share their lessons learned from using the criteria to apply for 
the 1997 New Mexico Quality Awards. 
     Speakers: Richard E. Luce, Research Library Director, Los Alamos National Laboratory 
 Research Library; Jackie Stack, Associate Library Director, Los Alamos National Laboratory Research Library; Anne Menefee, LWW Process Owner, Los Alamos National Laboratory Research Library; Sue Watkins, Electronic Database Process Owner, Los Alamos National Laboratory Research  Library. 

Thursday, April 23, 1998  

10:00 - 11:00 a.m. 

Measurement & Evaluation: Purposes & Principles for Libraries 
Room - Acacia 180 
     Libraries continually seek to improve their ability to meet user needs and to increase user 
satisfaction while demonstrating to their funding agencies that they are using resources effectively. 
They reallocate resources, redesign services, and refocus priorities. How can libraries prove they are successful and they are making the right choices? Performance measurement and evaluation are becoming increasingly important to libraries in this context. This paper will present a conceptual 
framework for performance measurements and explore purposes for measurement. 
     Speaker: Peggy Johnson, Assistant University Librarian, University of Minnesota 

11:30 - 12:30 p.m. 

Living the Future in a Unionized Library 
Room - North Grove 160  
     This paper is in response to the position that organizational changes such as becoming a learning organization, reengineering, outsourcing, and team-based organizational structures are impossible (or very difficult) in libraries who staff are represented by labor unions. Hear how the UConn Libraries have instituted significant changes with a staff that is virtually entirely unionized. 
     Speaker: Brinley Franklin, Associate Director, University of Connecticut Libraries.  

Evolution, not Revolution: The Gradual Approach to Organizational Change in the Brown University Library 
Room - East Grove 200 
     This paper chronicles the organizational change program at the Brown University Library known as "MODEL-Managing Organizational Development through Effective Leadership." MODEL aims to make gradual and incremental changes in the organization's culture, not dramatic and immediate changes in the organization's structure. Findings from staff discussions about the need for change, efforts to develop leadership, and the role of consultants and change agents are described. 
     Speaker: Raynna Bowlby, Library Staff and Organizational Development Officer, Brown 

2:00 - 3:00 p.m. 

Training for Transition: a Training Program for Staff Transitioning to Public Services 
Room - Auditorium 
     This presentation will outline the training program established at the University of Connecticut, Regional Campus Libraries. The purpose of this program is to prepare technical services staff moving to public services positions and to enhance the skills of reference librarians assuming new responsibilities as a result of strategic initiatives and new services. The presentation will include discussion of the proposal, needs assessment questionnaire, and training topics. 
     Speaker: Francine M. DeFranco, Acting Director, Harleigh B. Trecker Library, University  of Connecticut.  

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