Emotional Intelligence: Principles for Personal and Organizational Success


Facilitator: Melanie Hawks, ARL/OLMS Program Officer for Training and Leadership Development


Success in your job or career is not just a function of your technical ability, subject expertise, or level of intelligence. In recent years, people and organizations have begun paying much-needed attention to the concept of Emotional Intelligence: the ability to manage oneself and function well in a social environment. In this workshop, we will use Daniel Goleman’s “Emotional Competence Framework” to explore the personal skills needed to manage ourselves as professionals and the social skills needed to manage working relationships with others. You will have opportunities to reflect on your experiences and engage in discussions and activities with other participants in order to meet the following objectives:


  • Identify which competencies are essential for success in your work
  • Discover which competencies you use effectively and which ones you could develop further
  •  Understand how libraries can use principles of Emotional Intelligence to meet new challenges and increase the organization’s effectiveness


The following Pre-Conference Workshop will be held on Wednesday, April 14th, 8:30 AM - 5:00 PM, with a no-host lunch break. The Workshop will be held at The Sheraton Hotel (room numbers to be announced).

Registration fee: $150.00

Register at:

NOTE: A minimum number of registrants are required for this pre-conference workshop. If that number is not reached you will be notified by March 22, 2004 and your fee refunded.