Preconference Information

All preconferences are scheduled from 8:30-4:30 on April 5 unless otherwise noted. For preconferences held at the U of A Library, transportation from the hotel will be provided.

 

The Beat of a Different Drum: Leadership in a Collaborative Environment

WOW! Using Six Sigma to Increase Service Quality Performance AND Reduce Costs: The Approach, the Tools and the Results!

 


The Beat of a Different Drum: Leadership in a Collaborative Environment

Are you looking for energy and inspiration? Are you open to serendipity and new ideas from unexpected sources? Learn the rhythm of leadership and teamwork through an experiential workshop that will employ cultural expressions of drumming, art, song and dance to open new vistas of the individual as both leader and team member.

This event will provide opportunities for participants to work together and make personal connections -- exploring ideas of leadership and teamwork.

Learning Outcomes addressed: Develop leadership and interpersonal skills; gain intellectual flexibility and breadth of mind by being open to new ideas and information; understand the integrative nature of knowledge, including cross disciplinary contributions; foster creativity, integration, and flexibility in participants.

Anyone with the interest in “out of the box” thinking is encouraged to attend. Wear comfortable clothes and come ready to participate!

For more information, contact Jeanne Pfander at pfanderj@u.library.arizona.edu or (520) 621-6375.

 


WOW! Using Six Sigma to Increase Service Quality Performance AND Reduce Costs: The Approach, the Tools and the Results!

Description:  Six  Sigma is a focused, data-driven, disciplined approach to improving the quality of products and services by improving the processes by which they are produced.  When processes are improved—customers are delighted AND (almost always) costs of providing the service are substantially reduced.

Who Should Attend: This workshop is for all levels of library employees interested in research and process improvement.  It will cover the concepts of process, products, customer-defined quality, and the inherent process variations impeding customer satisfaction and examine the Six Sigma tools and methodologies to use for improvement.  It is recommended that 2 or more individuals from any institution intending to implement Six Sigma attend together.

Presenters:  UA Library staff involved in this study will present the DMAIC approach, provide practice exercises, and share their learnings. The University of Arizona’s Six Sigma process improvement of the ILL article borrowing process will be used as an example.  In that study Turn Around Time (TAT) was improved: From: 42% of requests delivered within 3 days To:  68% delivered within 3 days; AND the Cost per Article was reduced: From $8.43 To: $7.97 (with more savings to come).

Background Reading:  Participants are encouraged to familiarize themselves with the DMAIC approach and Six Sigma. A good place to start: http://www.asqstatdiv.org/sixsigma.htm  and  http://www.isixsigma.com/offsite.asp?A=Fr&Url=http://www.qualitydigest.com/dec00/html/sixsigma.html

 


Final decisions to offer these pre-conferences will depend on registration figures as of March 8, 2006.  Registrants of cancelled workshops will be notified and will have the option to transfer to other preconferences or receive a refund.