Feedback to the Library, February 2006
NOTE: Comments are edited to remove names of specific employees or users. Comments with names go to "Askref" for response or are forwarded to the appropriate person for a reply.
The location is only identified as "Library", "Campus" or "Off-Campus" to protect the anonymity of users. Comments received on paper forms may be entered several days after they were submitted.
Date/time Location
Wed Feb 1 01:41:30 2006 Campus
Drinking fountain nearest c152 ladies room, way back in the basement of main library (map room), had brown water coming out of it 2/1/06
and then spit me in the face twice! is this safe to drink? i didn't drink any, but rinsed my mouth out. could you check it out?
thanks...
Library response: I'm including the building manager in this message. Thank you for notifying us about this and he will have it investigated. Vicki Mills, Undergraduate Services Team
Wed Feb 1 21:39:21 2006 Campus
I would like to express my personal disgust and contempt for individuals, primarily the homeless in my personal experience, entering the UA libraries, using the workstations to view pornography. I am aware The Daily Wildcat just published a story on this, stating that if an individual isn't touching him/herself or looking at child pornography there is nothing that can be done. As far as I am aware, in every other situation which entails personal comfort, "the rules" usually side in favor of the discomforted (for example, people are not allowed to post pro/anti government messages on dormatory posterboards in order to keep a certain comfort level in public living areas) - so why is it that my (and other students) personal work spaces must be invaded with perversion and filth? Not only is it a complete distraction, but it is a blatant misuse of state funding (as well as my hard earned tuition) which is supplying the resources to stream this inappropriate material into the hands of these individuals, both of which I have personally witnessed being homeless individuals. I suggest either outlawing pornography altogether or at the very least implementing a strict logon/logoff policy on all public workstations to limit access to this material to legitimate, tuition-paying students. I am outraged and horrified at the university's resources going to this type of activity and urge the "powers that be" to restructure the university's policy on pornography.
Library response:
You raise a number of difficult issues. Libraries, by their nature, support broad access to a wide range of literature and other information resources. The Library's policy on Freedom of Information reads: The Library endorses the American Library Association's Library Bill of Rights, which supports access to information and opposes censorship, labeling, and restricting users' access to information of all kinds. The Library Bill of Rights can be seen at: http://www.ala.org/ala/oif/statementspols/statementsif/librarybillrights.htm
Four important points in this document are:
II. Libraries should provide materials and information presenting all points of view on current and historical issues. Materials should not be proscribed or removed because of partisan or doctrinal disapproval.
III. Libraries should challenge censorship in the fulfillment of their responsibility to provide information and enlightenment.
IV. Libraries should cooperate with all persons and groups concerned with resisting abridgment of free expression and free access to ideas.
V. A person’s right to use a library should not be denied or abridged because of origin, age, background, or views.
In following this values -- we don't censor what people read or view in our library (as long as it legal, which adult pornography is) and we are a library open to everyone -- we don't deny use because of homelessness or age or appearance. University students and faculty are our primary users, but the community at-large is also a part of our clientele.
Logons, and other similar procedures, no matter how well managed, clearly suggest the ability to track an individual's use of the computer. This suggestion could well be enough to discourage exploration of a research topic. What's more, when we have checked for Cat Cards at busy times, it is in fact unusual to find non-students using the computers in the Information Commons (the percentage of non-university users is probably 3-5%). So there doesn't seem to be a pressing need to overcome our normal inclination.
On the other hand, being confronted with material that one finds offensive also interferes with learning. If you are working on a computer in the Information Commons and another user nearby is displaying material that makes you uncomfortable, please report it to the staff in the Help Desk. We will work with both parties to find a solution that can meet both needs. Dan Lee and Vicki Mills, Undergraduate Services Team
Wed Feb 1 22:46:20 2006 Campus
People looking at porn in the libraries shouldn't be allowed. Period.
Library response:
You have stated your personal opinion. See the answer above on the Library's policy. Vicki Mills, Undergraduate Services Team
Thu Feb 2 18:22:35 2006 Campus
I was born in this country. I have suffered much due to my poverty
and neglect,I am self-educating myself, and I have learned to write Poetry, I call using the computor at the library (going to college)
I ask no special favors and I can live with my handicaps if I am not
mistreated or mal-used. thank you for your help.
I am 51 years old and I am an Adult.
Library response:
The computers in the Information Commons and other parts of the library are for university and community use. You are certainly welcome to use them, although when it very busy (during mid-terms and for the last several weeks of school each semester)-- we may ask community users (those people who are not students, faculty or staff) to get off the computers so that students can use them. Our priority users are the university community. But all other times, you are welcome to use the computers and a particularly good time to use them is early morning or on Saturdays.
I am wondering why you sent this message. Have you been harrassed by someone? Do you feel that you have been mistreated? Vicki Mills, Undergraduate Services Team
Sat Feb 4 06:14:12 2006 Off-campus
the web page:
http://dizzy.library.arizona.edu/library/teams/set/earthsci/arizcaves.html contains several links to jd mount's personal amazon asscociate pages.
these are "no content" pages and links to them constitute part of a "sybil attack" -- an attempt by an individual to artificially inflate a page's apparent importance e.g it's google PageRank by placing links to it from "outside" websites.
It's not illegal, just unethical. Could result in your site being banned from Google listings. Google is investigating, thought you'd like to know.
Library response:
Thank you for notifying us about these pages. We have removed all the personal amazon links on these pages and are reviewing all these pages for either updating or removal from our site. Vicki Mills, Undergraduate Services Team
Mon Feb 6 23:12:04 2006 Campus
On Thursday February 6th, 2006 I found it very dispurtive or offended to see a older man (50's) not only looking at porn on the computers but no other than young teenages girls. I understand freedom of speech and press, but I would never imagine in my life to see such an image not only at the Library but at a University. We need to to protect child whom can't protect themself from sick minded people like this. I did complain to the Info Desk and gave them the comuter number. I hope there is some action to this problem. I don't think anyone would want to see porn here, whether legal or not. Its just rude to fellow peers.
Library response:
What you did was correct, to report the incidence to the Library. Child pornography is against the law and needs to be reported to the police. However, adult pornography is not illegal, although it is certainly offense to some. We do not censor what people view or read in the library, as long as it is not illegal. We are a library that serves an adult population (children under 15 must be accompanied by an adult who is supervising them). I had someone complain to me about a man viewing pornography at a computer that was at the entrance of the IC, and so it was very public. I asked the man to move to a computer that was less public because what he was viewing, while not illegal, was offensive to many of the other people using the IC. He did move.
I imagine that this answer is not completely to your liking. But I hope, it at least, explains the Library's policy to you. Vicki Mills, Undergraduate Services Team
Tue Feb 7 15:14:24 2006 Library
It'd be nice if the computers in the science library had chemical drawing programs on them. Perhaps they already do, but I didn't see any as a browsed the programs that were installed.
Library response:
The ChemDraw "ChemOffice Net 2005 9.0.1 Plug-in" is installed on all our public computers which only works within web browsers so there is some ChemDraw functionality available. It is true that IsisDraw is not installed but the "Draw Structure" feature is available within the MDL Crossfire Commander program itself. It can be found on the toolbar of Crossfire Commander under the "Draw Structure" button.
There are no icons to start ChemDraw because it is not really a program you can run separate but only a free web browser plug-in that only runs if a website requires it. It is possible this is not what you are looking for. As it stands right now we do not have the full version of the ChemDraw software which would probably require a purchase by the library. As far as the IsisDraw, we do not have it but only the Crossfire Commander's built-in Draw Structure feature. I do not know how it compares to the separate IsisDraw program. Mike Birdwell, Digital Library & Information Systems Team
Tue Feb 7 17:50:32 2006 Campus
I like the Library a really awful lot.
I am self educating myself to be a Poet.
It really helps me to use the computer.
I wrote all my Poems they are at: Poetry.com
I would love to make a real living and be a Poet.
The web site has Published at least one of my poems
and are considering some of the others.
I could not have done it without your support.
Library response: Thanks for letting us know. Vicki Mills, Undergraduate Services Team
Tue Feb 7 18:54:56 2006 Campus
Any chance you can prohibit the Christian groups from harassing library patrons as they approach the building in the night hours? They are out every night attempting to "take a survey" and then they dabble into religion.
Library response:
This is an not a library issue, it is a campus issue. If you feel you are being harrassed, you could contact the campus police. Vicki Mills, Undergraduate Services Team
Tue Feb 7 23:20:11 2006 Off-campus
Perhaps you feel the same way, but I am really disappointed with the library catalog search features. Let me first say that I don't have trouble finding things, it is just always fairly inefficient. This sort of thing happens a few times every day or two. For example, I wanted to know if you have Sheperd's Neurobiology. On, say, amazon.com all you have to type is sheperd neurobiology into the first search bar (you don't even have to select books) and it brings it up right away. The library search did not find it from the library homepage using 'sheperd neurobiology', which is a shame. It also did not find it then when it brought up the search window with 'sheperd' in author and neurobiology in the title. Author/Title finds it but jeesh... All I am trying to say is either I am an idiot and can't use your search efficiently, or it might be useful to look into more sophisticated searching tools. Amazon.com has a similar number of books to manage and it works great. Frequently, I am not certain of the author/title and your system is 'extremely' frustrating. Usually I find it on amazon first and then use that info because the library system is incapable of finding the books I am thinking of whereas Amazon has no problem if the name or author is incomplete. Thank you.
Library response: The one thing you need to remember in both our catalog and most of the library databases is that phrase searching is the default. So you can easily find the book you are looking for in our catalog by doing a keyword search using the word and between your two terms (shepherd and neurobiology). If you just remember to use and or to put your different words on the different lines in the keyword search boxes, the catalog works very well.
Amazon and Google both supply the "and" between the words you type into the search box. Most library databases don't do this. Whether this is good or bad, right now that it is the way it is. For example, MathSciNet, the major mathematics scholarly database, created by the American Mathematical Society, has created its search engine to default to phrase searching, so you must use the connecting word and to search for separate terms.
I'm attaching a handout that we use in our research instruction about the difference between internet and library database searching. You might find it interesting. Vicki Mills, Undergraduate Services Team
Tue Feb 7 23:32:31 2006 Campus
In BetaSearch, none of the links to Infotrac are working. Your alert says that "Get It!" links aren't working. But these are direct links. Are you working on this problem? Thanks.
Library response: Thank you for notifying us about the problem with BetaSearch and InfoTrac. Our Systems staff is working on this problem.
Vicki Mills, Undergraduate Services Team
Wed Feb 8 19:02:302006 Library
I noticed little "bulbs" that seem to be secretive camera pods throughout the library. When did the library adopt this "intrusive" system and what is it for? (I know what it is for, to monitor human behavior and keep people under threat).
Library response:
I'm not sure that we have these cameras all over the library, but we are installing them in key places because we have had thousands of dollars of computer and equipment theft in the last year. We have tried rekeying and other things to stop the thefts, but nothing has worked. One of our three computer classrooms has been hit twice -- first all the expensive monitors were taken and then later the rest of the computers were stolen. We have had to close this classroom for the semester, while we reorder and reinstall the computers. These thefts are hurting the library and our ability to offer services and do our work. This is why we are installing cameras. If you aren't doing anything wrong, the cameras shouldn't bother you.
Vicki Mills, Undergraduate Services Team
Fri Feb 10 14:47:49 2006 Library
I am using several scanners to try getting a clear copy at the main Lib., there are consistent not-in text letters, in various sizes which appear on most scanned articles, pages. I am finishing a book and need this done with the minimum loss and damage to text.
Perhaps these scanners can be repaired or whatever it takes to have a cleaner (word and character wise) document and pages! The desk woman at the Sci & Eng. Lib. told me it is in one machine, but that simply goes even farther. I have lost a lot of work on these scans. Also the book is a tremendous investment for me.
Library response:
It is rather difficult to try to troubleshoot this from email, since I'm missing some important details. First, I'm not clear from your email what program you are using or what finished product you are trying to produce. Second, I do not know what you are scanning or what it's condition is. (A journal article, photocopy of an article, book, etc.?) And it's also not evident to me whether this is really a scanner problem. I suspect from your email that you may be trying to scan text and create a file that can be edited with a word processing program such as MS Word. If so, I assume you are using the Omni Page Pro program. I can tell you from experience that any optical character recognition (OCR) program such as this does not produce perfect copies, especially if the original has any kind of formatting, images, marks on the page, typeface with letters that are slightly imperfectly formed, etc. The scanned versions almost always need further editing by a human to correct the errors and restore any special formatting. I have also found that I can scan the same page twice and get two different results. The built-in proofreader will prompt for a response on any unrecognized text, which can then be corrected or ignored. (Or you can run the spellchecker and make any other corrections later from within Word.) But it's not an exact science. Yet, Omni Page Pro is considered one of the best OCR programs available, and certainly one of the most expensive. If you are scanning text that does not need to be manipulated, it would probably be best to use Adobe Acrobat to create a PDF image file of the original. The scanners at the Main library are newer models than those at Science Library, but are relatively inexpensive models and certainly not high-end. They generally do a fine job for the majority of purposes for which they are used. We have several scanning guides available online if you would like to review them at http://www.library.arizona.edu/ic/infocommons-guides.html#scanning. There are people available at our Help Desk on the first floor of the main library to assist as well. Laurie Eagleson, Undergraduate Services Team
Sat Feb 11 01:58:51 2006 Off-campus
I'm not sure who to inform about my complaint, but since it involves an issue in front of the library, I figured I would start here. While outside, in front of the Special Collections area, I tripped over the water irrigation that sticks our of the dirt. There are a couple of them that stick out and this is a dangerous situation. I am at the library a lot and I've noticed quite a few people that have tripped over the irrigation tube. These tubes should be below the dirt. There isn't even any plants to water, yet they are there. I am concerned not only for myself, but for others. This can potentially be a serious matter that the University may face. Someone can be seriously injured and then you may be faced with a law suit. I have contacted the grounds department and their answer is that there are budget cuts and not enough resources to take care of the problem. If this is not fixed, you may end up paying more for a law suit than fixing the problem to avoid injuries. If you do not want people to walk on the dirt, then you should fence the area or place some type of warning signs. People sit on the benches and sometimes it's unavoidable to not walk through that area. Please do something about this so that no one else trips and potentially injure themselves.
Library response:
We have reviewed the planter area you mention in your comments. The sprinkler/drip line is in the center of the planting area and not directly adjacent to the benches. People should not be walking in the planting beds. The concrete walkway between the bench and Special Collections walk is wide and available for access. The concrete benches were positioned for people to sit with their backs to the planters and feet on the concrete walkway. When there are plants or shrubs in the beds, this is more evident. To prevent tripping by those who do, I have initiated a work order to University Facilities Management to mark those that protrude above the ground with a white cap or tape to make them more visible. As funds become available, we will be planting in those planter beds with ground cover or shrubs, so we need to leave the sprinkler system intact. Jim Fromm, Building Management
Sat Feb 11 12:19:14 2006 Off-campus
Not sure if this is the best way to contact you about this...I would like to suggest a site that might fit in with your library's web site (namely the Reference Resource/Geography & Countries section) and prove useful to Arizona's students. CityTownInfo.com (http://www.citytowninfo.com/) contains data such as population information and other almanac-style information, climate data, housing stats, and a variety of other useful profile information. However, the site's real strength is that it characterizes U.S. cities and towns by comparing their various attributes against other cities and towns in the country. This feature helps students and other researchers extract meaning from data that might otherwise appear as just a long list of numbers. The site's city & town profiles will be continually improved and expanded with additional characteristics including information on local education, environment, economy and more. We would appreciate any feedback you may have. Thanks.
Library response: Thank you for suggesting this site. It looks very interesting. I've forwarded your message to the librarian who maintains and adds sites to the Reference Resources pages. I'm sure that she will examine the site. Vicki Mills, Undergraduate Services Team
Sat Feb 11 18:17:54 2006 Library
http://library.albany.edu/internet/engines.html
"Library response: Thank you for your comments regarding the Library's website. We have received other requests to return the search engine page and we are giving it serious consideration. In January we will begin testing the usability of our website and if the search engine page has not returned by then we will certainly test the efficacy of it at that time. "
Although this could of beena stronger promise it's clearly violated nonetheless by last months response.
Library response:
I believe the library is still planning to do usability testing on the new website. Your concern about the loss of the web search engine page has been noted.
Vicki Mills, Undergraduate Services Team
Mon Feb 13 14:08:34 2006 Campus
While I was here Sunday
someone stole my tent and sleeping bag
it was not here
I left them somewhere and I am not accusing anyone
but some of the students
have been laughing at me
and honking their horns and giving me the finger
and stuff like that, I am homeless.
Library response:
We are sorry that this happened. You do need to keep your things close to you. We have had problems with items being stolen in the library before. Vicki Mills, Undergraduate Services Team
Tue Feb 14 13:24:08 2006 Off-campus
Hi,
I've tried several times to use e-books through Sabio and it doesn't ever really work. This last time each page was opening as its own pdf. While it's technically possible to use this, it's not at all practical. I know that you are limited by the technology that exists, but please make sure that the library continues to buy hard copies of books regardless of whether they are available electronically. For those of us doing research, e-books are just not a realistic option.
Library response:
The Library is in a situation where we have to make difficult choices. After no budget increases in 4 years and having to deal with price inflation in library materials at 3-4 times the national CPI we can not afford to buy materials in all formats. Imagine not having a raise in 4 years and having your house payment, utilities, food, and car payments all go up 33%. Hard choices have to be made.
Electronic books may be used by many students and faculty at the same time. The format of some e-books is cumbersome but on the whole they are improving. Despite the drawbacks, our users have been very accepting of the format. We have 2 major collections and when we look at use figures they indicate over 70% usage. Comparable use statistics for the print collection would be about 13%. We realize that not all users will be happy with e-books. However, when we are faced with no budget increases for materials and compound that problem with serious space problems that require the purchase of very expensive compact shelving to house the books, budgets demand that we seek cost effective solutions, and unfortunately these solutions are not going to make us all happy. Over the past 2 years, as there were no dollars from the University to help with space issues, the Library has had to internally reallocate $600,000 just to keep up with current collections
I hopes this helps clarify the issues we have to face and why we have made some decisions that some may not agree with. Stephen Bosch, Materials Budget, Procurement, and Licensing
Tue Feb 14 16:52:51 2006 Library
You dont have this book.
Scarecrow & Other Anomalies (Paperback)
by Oliverio Girondo, Gilbert Alter-Gilbert (Translator)
Product Details
Paperback: 192 pages
Publisher: Xenos Books Bilingual edition (February 1, 2002)
Language: English
ISBN: 1879378213
Library response:
There are many, many books that we don't own. However, we have noted your request for this title and will consider purchasing it. Vicki Mills, Undergraduate Services Team
Wed Feb 15 19:48:35 2006 Library
I could not find these call #'s on the shelf
pg3476 k472 a24 1989
pg3213 M36 1987
PT1105 B534 1989
PT2617 E946 D5413 1994
Library response:
We could not find these books. A student shelf-read the whole range to see if they can find it but could not. We will put searches on all of them as well. Hayri T. Yildirim Materials Access Team
Thu Feb 16 08:35:43 2006 Library
I was studying this morning at the science and engineering library at
about 8:15am. A student came in and began eating in the periodicals
area at about this time where I was studying. I informed the library staff of this since I knew that eating in the library is not allowed
and was told by the attendant at the front desk(2ndfloor) that this
policy is not enforced. In fact the attendant become agitated about this and asked me if he needed to have me removed from the library
and I was not causing trouble. He spoke with a foreign accent and was
most rude about the whole thing. I wish the library system here at UA
would begin to enforce these rules as the libraries are always dirty
with garbage, crumbs and beverage stains being very common. Thank you.
Library response:
I would like to apologize for any inconvenience students eating next to you might have caused you. We actually do not have a formal policy which states that eating or drinking is not allowed in the library. Actually, our policies clearly states that customers should "Keep food & drink away from computers and library materials". I hope you can understand that policing a person's bag for food is problematic at best.
However, as library staff we are always happy to make your library experience a good one so we would be more than happy to show you an area without any eating and drinking going on.
Thanks again and please let us know when we can be of more help. Hayri T. Yildirim MAT Collections Maintenance Supervisor
Fri Feb 17 10:40:00 2006 Off-campus
I have some issues with the accuracy of your reference material on US Rep. Mo Udall. I worked for Mo from 1976 to 1980. Your archives include list of people on his over various years that is grossly inaccurate in terms of the jobs they performed. You have several people in each Congress, including myself, listed as caseworkers, when there was only one such person on the staff. I began working for Mo as a clerk, and ended up as his Legislative Director, and would like your records to reflect that. I suspect other people would appreciate it as well. Who do I contact about this issue?
Library response: Thank you for your message. This was forwarded to our Special Collections staff who work on the Udall Archive. Vicki Mills, Undergraduate Services Team.
Fri Feb 17 23:37:44 2006 Off-campus
Hello, I am trying to access the "Search and Find" feature on the Library's website, when it asks for full last name and catcard # and I proceed to enter and submit it comes back as incorrect- which I know cannot be the case as I know both. I need access to research articles ASAP as I have a paper due soon- please contact me as soon as you can.
Library response: This problem was corrected. Whenever you have CatCard problems contact the IC Help Desk at 621-6406 for assistance. Vicki Mills, Undergraduate Services Team
Sat Feb 18 14:33:54 2006 Library
The pay phone in the Science-Engineering Library on the ground floor will not accept coins.
Library response:
Thank you for letting us know about this problem, we will investigate it.
Vicki Mills, Undergraduate Services Team
Mon Feb 20 12:29:02 2006 Library
more quiet study signs are needed on the 4th and 5th floor. There are very few posted near the heavily used areas near the East windows.
Library response:
Thank you for your suggestion, it has been shared with the folks in the library who do the signage.
Vicki Mills, Undergraduate Services Team
Mon Feb 20 13:16:38 2006 Campus
Hello,
I am sending my usual complaint about the ILC.
Today, someone left behind a half drunken, open bottle of cranberry juice. The carpeting needs cleaning, as well as the seats.
Keyboards are greasy or sticky, and I really wish someone would call attention to this problem.
Library response:
We recognize that a problem exists in the Information Commons, and we are trying to find ways to deal with it. The carpet in the IC was steam cleaned over the winter break. The janitorial staff allocated to the IC is not enough to properly take care of a room of that size and heavy, heavy use. For example, they are staffed to vacuum the IC once a week and it probably needs it several times a day. Of course, if everyone who used the IC would clean up after themselves, then the room would not be nearly as messy as it is. We do have cleaning supplies at the IC desk and people can ask to use them, if they need to clean a keyboard or a computer screen. Vicki Mills, Undergraduate Services Team
Mon Feb 20 14:08:26 2006 Library
the monitor on mneml305 is freeking out. it is on the third floor of the library
Library response: Thanks for reporting this problem. It has has been fixed. Vicki Mills, Undergraduate Services Team
Wed Feb 22 13:46:27 2006 Campus
Late last night, your HelpDesk person would not get off the phone to assist us when two of your printers had paper jams. She was talking personal business with a friend on the phone. She was talking about a friend of hers who'd gone to jail. We asked twice but she would not get off the phone to help us. We later saw her staffing the front information desk near the entrance. She is a bit older with blond hair and a very unhelpful manner. This occurred on Tuesday night at about 10-11 p.m. We missed our homework deadline today because she would not get off the phone with her personal gossip to help unjam the computer printers. Perhaps she thought she didn't have to because she was nearing the end of her HelpDesk shift and was going to work at the information station near the entrance. Her salary is paid with our student fees. Why didn't she get off the phone to help us instead of insisting on gossiping about personal business so long on the phone? We'd appreciate your response because the late homework was a real problem. Thank you.
Library response:
We are sorry this happened to you. This is not the way we are supposed to provide service at the desk. Your comments were shared with all late night staff and their supervisor, in the hopes that a situation like this one never occurs again. Vicki Mills, Undergraduate Services Team
Wed Feb 22 16:43:35 2006 Library
I merely wanted to state my displeasure at the lack of "miroform" reading machines on the 1st floor. The ones present are broken. Why the lack of machines?
Library response:
Thank you for your comment. I am sorry you feel the machines are all broken. We check the machine every day or at least every other day. I have personally checked the machines today, and I only found one that was not working and it was because the door was not closed properly. In the future, if you find that all the machines are out of order, please let us know at the Express Document Center so we can fix the machines immediately.
In regards to the lack of machines, I have surplused five machines. Our volume indicates that the use of these machines have gone down by 50% throughout the last 3 years. More and more items are being digitized and therefore, less need to view/print items from microfiche or microfilm. Due to the decrease in volume, it was necessary to reduce cost in this area. The Express Document Center can also scan any microform for you at a fee, of course. Please let us know if we can be of assistance to you in the future. Thank you, Deborah A. Quintana, Office Supervisor
Fri Feb 24 07:07:33 2006 Off-campus
The link for the electronic version of this book,
Classical landscape with figures [electronic resource] : the ancient Greek city and its countryside,
doesn't seem to go anywhere where you can actually read the book. Is something wrong here?
Library response: It appears to be working correctly now, both on and off campus. Vicki Mills, Undergraduate Services Team
Sat Feb 25 15:45:44 2006 Campus
Please have a link to export BOOK information to REFWORKS from the "search catalog" area. Thanks
Library response: If you log into RefWorks the option to search the catalog from there and
import records is under Tools | Search Online Catalog or Database. Select University of Arizona Library and enter your search. You can check off the items you want to import from the search results and then import them. Sorry, I realize that this isn't as convenient as it could be, but until we can get the enhancement into the catalog it's the best we can do.
Gene Spesard, Digital Library & Information Systems Team
Sat Feb 25 16:58:03 2006 Campus
Put up a sign that says: TALK ON YOUR CELLPHONES OUTSIDE by the entrace to the information commons. This guy's been ranting loudly on his phone off an on for over two hours!
Library response:
Thank you for your suggestion. While we don't encourage people to talk loudly on cell phones, and we will ask them to lower their voice, if this is brought to our attention -- we do allow cell phone use in the Info Commons. Particularly when the IC is busy, people don't want to leave their computers to go make or receive calls. People also use their cell phones to call and ask our IC desk for help. Cell phones are just a part of our lives and our culture now. What we can all work on cell phone etiquette, turning down or off completely the rings and be courteous and aware of others, when talking on the cell phone. Everyone needs to be involved in this, so ask others to talk more quietly. Anyone can also come to the IC desk and we will go talk to the offending cell phone users as well.
Vicki Mills, Undergraduate Services Team
Tue Feb 28 11:39:57 2006 Campus
RACISM, SEXISM AND HAZING AT THE LIBRARY
2/28/2006 at about 11:25 AM basement computer Science-Engineering
Undergrads who claim to be working for the library are chatting up girls and attempting to kick off the Science-Engineering basement library computer one who has not been on the computer even 10 minutes and doing graduate and post-doctoral level work...
Have noticed what are appearently undergraduates and perhaps non-university students running phony checks on computers, claiming falsely to be employees, being used in accordance with University guidelines in what amounts to hazing for social supremacy. Sometimes this hazing is clearly sexist, and sometimes this hazing represents young males being goaded and used to interrupt visitors using the computers legally at the public U of A terminals.
Library response:
It is difficult to know what to do with this comment. I'm not sure if it is a complaint about student employees of the library or about people claiming to be student employees. The problem with using this feedback form to report incidents like this, is that by the time comment gets to someone who can investigate and answer it, the people who were involved are long gone. A much better approach to take, is to report behavior that is causing problems to someone in the library (probably the reference desk in the case of Science-Engineering Library) immediately. We have been alerted this behavior in the Science-Engineering Library and we will watch for it in the future.
Vicki Mills, Undergraduate Services Team