Help

My page states that my account expires 12/23/2009. Why, and what must I do to prevent that?

The database L'Annee Philologique came up with the response "This account is not valid." I think something needs to be fixed.

http://www.library.arizona.edu/search/sitesearch.html

DOES NOT WORK!!!! (from this QL station)

the hardware page was not updated to notify us that much larger lcd's are now available for over a year then it reports. The floorplans should show where these pc's are AND DISCUSS the merits of using a larger screen so that people don't just use them because it's larger preventing others who might actually benefit from having access to them.

Even now for example the widest screens may not be as tall as some of the older 'smaller' screens although I do say "may." The floorplan pages, though 2006 in vintage ore new to me. It is most frustrating to use this pc as it appears that therse pages are never completing, for example the search site page, or having items remaing according to the bottom status message when whatever isn't present is blocked.

I renewed all, or rather TRIED to renew all of the books I have checked out. They were all either due today,Oct 25, or a month or so from now.
However, 1 book would not renew; the 1 which has been recalled,but is not overdue[i.e. no fines] for another week.

So, I'm writing you now so that I am not charged a fine for a book that your "bad robot" computer will not renew, even for an extra week.
Houston,no biggee, but neither were O-rings biggees, but neither problem makes for smooth sailing!

It would be nice to have a main information phone number for the architecture library in a prominent location. I couldn't find one and don't know any staff names to look up. Frustrating!

I often rent 3-day laptop from the libraries and
since I'm a foreign student (Korean), I web-surf
Korean websites alot. I suggest that the mini laptops
can be able to recognize and type Korean too.

I tried to update by myself but I needed a staff's permission to do that.

So I request for setting other languages
to the mini laptops.

Thank you.

Have you had one of those days where everything that can go wrong does? I was having one of those days when I called the reference desk and spoke to Carrie. She was polite and helpful as any good librarian should be. Then she went the extra step by being pleasant, kind and funny. Her service was exceptional not because she found what I was looking for but because she brought a little something extra to the call, her humanity.
Thanks a lot Carrie, you are one of a kind.

The Main Library needs to install a sign-up queue for the Information Commons: 2 hours for students and affiliates, 30 minutes for anyone else. I am a Ph.D. student here. I need to conduct research. I cannot conduct research because the computers are monopolized by people who are clearly NOT affiliated with the university, and who are clearly NOT using the computers for research purposes. The Information Commons is merely a playground for homeless, drifters, street people who sit on computers from opening until closing, every single day.

READ: WASTE OF TUITION MONEY. Students take their tuition money somewhere else = YOU, the university employee, get a pay cut or laid off.

When they are not sitting on computers for hours, they're in the stacks masturbating. I haven't even been here a semester and I've had to call 911 on two occasions because of this. It's disgusting and it tarnishes this school's reputation.

"Oh, but this is a public university. Everyone's free to..."

Nonsense. Temple University in Philadelphia is a public university and they have armed guards checking ID at EVERY door. No ID = No play on computer for 18 hours. I've already told everyone I know to never attend this school. You can't conduct research here! This is supposedly a 'major research institution' and you can't conduct research.

Things had better change or this school is going to collapse under the weight of it's bad reputation compared to real research institutions. Bottom line: The Information Commons is a waste of the tuition-paying students' money.

Just a quick thing, not sure how else to make this suggestion, but I am a computer science major, and the ILC is a much more comfortable place to work (in my opinion) than the Gould-Simpson building (comfier chairs and wider screens), but it is kind of inconvient that Eclipse (http://www.eclipse.org) , the program that is needed (or favorited) to do our computer science assignments is not installed by default on the ILC computers, forcing me to download it every time I want to do my CS homework in the ILC.

So, for next semester or whenever you guys update the computer, it would be nice if Eclipse was installed by default.

Thanks =)

I want to comment about the the cleaning staff in the information commons area of the library. While studying at a table, a person who was vacuuming moved the chairs from around the table I was working at to vacuum underneath it. While doing this she ran the vacuum into both my feet and the table, shaking the table I was trying to write at. I don't think that it is appropriate for them to vacuum under the tables that people are working at.

The books Alien Zone and Alien Zone II, edited by Annette Kuhn, seem to be mislabeled in the library. Alien Zone II is not listed in the UofA library database as being held in the UofA system, while Alien Zone is listed as being in the UofA library system. This is incorrect, since I just checked out Alien Zone II and have been unable to find Alien Zone on the shelf. Please check these titles and make sure that they are correctly labeled in the library system.

Link to Louis Ruprecht, "Was Greek Thought Religious" isn't working. I'd like my students to link to this book. Is it possible to fix this? Is there a limit to how many students can use it at one time? If you could contact me and let me know how it works, that'd be great

To Whom It May Concern,

Earlier last summer I returned a lot of books (about 50-60) and there were a few problems checking them back in. A few of them had already been marked as already checked in, when I had yet to check them in and then some of them said that they weren't even checked out so they had to check them out and then back in by hand. I am living abroad now and checked my library account and it says I have a book still checked out. I used this book quite a bit and remember returning it, I remember taking all of the bookmarks out of it. I don't have my receipt anymore. I was wondering if you could double check to see if it is at the library, perhaps it didn't register when I brought it back? The title of the book is: Women, violence and war : wartime victimization of refugees in the Balkans / edited by Vesna Nikolic, and the call number is DR1313.7.W65 Z4613 2000 Thank you for your time.

I had a library, class, exam dilemma, which caused me great panic, especially when I learned that my ASU courtesy card had expired and I could not check out any books. It had been so long since I checked anything out, as opposed to staying and reading or copying at the library, the card issue never crossed my mind. Well I went to the front desk at the main, where I was assisted by a woman named Carrie. I just wanted to let someone know how absolutely wonderful she was. I am about to hit the 50 yr old mark and my patience is not what it used to be. So, when Carrie offered to help and insisted everything would be fine, that I need not worry, she would find a solution and help me to get what I needed....I was skeptical. Well, she did help and in a timely manner and got the books I needed. I did nothing, but sign a piece of paper. I was so relieved and happy to have my problem resolved so quickly. In addition, it was really nice to have someone care enough to do more than point the way or say "oh well" because they are too lazy to help. The other library staff on the phone and in person [apparently at AHSL] were not even close to the caliber of customer service that Carrie demonstrated...sad. Carrie demonstrate a kind, helpful, polite and well humored attitude and did it with a smile, even when I was whining about my dilemma. She didn't make me feel like a burden, she made me feel like a valued user of the library. I can't say how much this means to me, as my brother and I are alums, and my father is a professor emeritus after 30+ yrs teaching at the UofA in the economics dept. So, thank you Carrie, for demonstrating a high quality of customer service excellence, and a level of human kindness that is rarely seen at front desks anywhere. She deserves to have kudos, so please put this in her file and thank her for me.

As a mandated reporter, I am very concerned about people from the community who are bring small infants to the library and seriously neglecting them while wasting countless hours surfing social networking pages. Last night, I witnessed a couple ignoring their crying infant for over 6 hours while I was trying to type a paper. Aside from the fact that a screaming infant is very distracting to the students who have paid high fees in order to use the facilities, I am extremely concerned that no one on your staff was properly trained to recognize this as child neglect. Since I do not know the couple and have no way of knowing what district they live in, I can only give scant information to child protective services. The library staff, however, seems to be aware of the exact times that this couple will be in the library and is aware of the numerous complaints made by patrons about the babies of this and other couple's crying and disturbing them. You staff should be aware that it is NOT normal for an infant to cry for over 4 hours and that it is irresponsible to bring an infant to a public place and ignore the infant, refuse to give it warm clothing, liquids, food, to change the diapers or to even offer it affection because an irresponsible parent is too engrossed in the internet to provide the constant attention that infants require. I believe that anyone associated with an educational institution is a mandated reported and I would like to know if your staff has reported this couple. If not, I would like to know why. I have witnessed horrendous child neglect going on for over a month and it is the duty of an educational institution to report this with 72 hours. From what I can gather from the incompetent student employees, they are under the impression that anyone is allowed to do anything they like in the library. I would like to take this opportunity to inform you that the Arizona revised statutes say otherwise. I would appreciate it if you would please contact me and let me know what you have done to fulfill your legal obligation to report these people to the proper authorities.
Thank you for your kind attention.

As I checked in two books the librarian told me I should get a receipt because if the library checked it in improperly I could be charged a great deal of money. It then occurred to me: instead of printing up a receipt it would benefit the University of Arizona if they just emailed the respective student the receipt. This would save the University money as well as conserving paper. This of course would require all the libraries' check-in computers to be reprogrammed; however, in the long run the benefits would be great.
Thank you for your time.

YOU NEED TO DO SOMETHING ABOUT SCREAMING BABIES IN THE SCIENCE LIBRARY AND THE ILC!!!!!
I can't do my homework because this one girl (who is NOT a student) keeps bringing her baby into the library. She neglects the baby while she surfs Myspace for hours and hours. The library is cold. The baby is cold. The baby screams for hours and hours and no one can concentrate on their homework. If the library staff doesn't stop this woman from neglecting her child, I WILL CALL CPS! It is your civic duty to report this woman. She is neglecting her child for myspace!!!!!

I have no idea why food is allowed in the libraries. Most places are a mess.

I am a community user and I would gladly pay a community user admission fee. Like many of the student comments I've read, I am also disgusted by the homeless people in the library. The downtown library in Tucson is mainly unusable now. This is a City of Tucson problem, and a large day-use facility is what's needed, and some statutes to prevent those people from using the libraries. I am very very disappointed by library administrations in general who have refused to take action as these problems developed and reached critical stages. Please help the rest of us.

Thank you for all your work.

I do all of my work at home because I index everything on Zotero (a firefox plug-in). I make notes with quotes/page numbers I might use from my readings on Zotero, and sometimes I save pdfs or web snapshots to it. Endnote is expensive, Zotero is free and takes 2 seconds to download, plus you can index it online so I can go between my own computers or my friends... but if the Library doesn't have it, I can't access my Zotero library there.... Unless users have the authority to install plug-ins on university computers....

THANK YOU SO MUCH! The new searching tool for articles makes it SOO much easier to get an article, export it to endnote, and then find the full text for printing. No more looking on Ebsco, JSTOR, Sage, etc individually.

Thank heavens! You have saved this grad student hours of senseless clicking of the computer.

It is incredibly odd that it takes 3 steps to get to a page where you can search for a book by it's call number. Why not just include it as an option in the initial search option list?

Hello

I am inquiring about the ability to record tutorials off the web. I have located a program (BSR screen recorder) http://www.thesilver.net/, that will run on this system that allows the user to capture the screen both video and audio. However when I attempt to use the program it captures the video with no trouble, but I am not able to capture the audio due to the fact that I am unable to set the audio control in the program to record from the speakers. I have used this program over the last few semesters with no problem but for some reason I am now unable to make that selection. I was wondering if there is any means by which this problem could be addressed as I need to be able to capture both the audio as well as the video of the tutorials. The computers I am referring to are in the main library in the info commons area.

Any help would be greatly appreciated I will thank you in advance for your cooperation in resolving this matter, If you can please e-mail me with the resolution I would appreciate it.
Thank you once again.

I have two comments. First, a personal observation of mine is that, over the past two years (or more), I have often found that items listed in the library catalog are, in actuality, missing from the collection. I think that some sort of inventory should be done to avoid this tedious task--that I, as a patron, should have to take the time, which I do not have, of bringing the matter to the library's attention, whereas the library should find out before I do. In the past two years I have probably had a dozen situations like these, and I really can't go on doing this, and if I do am more likely to not report it again.

Second, why is there a book called "Guide to the End of the World" (McGuire, Oxford UP) catalogued in the entomology section, with a call number beginning #QL461... I consulted the book, and it has absolutely nothing to do with entomology.

Any time you try and use Excel for the first time, a window's prompt opens up and tries to use Window's Installer to find some isntallation files. I have seen this prompt every time I try and use Excel on multiple computers here at the ILC. The prompt always failes to load and freezes the program.