Searches Process

Once an item has been reported missing we:

• Mark the item missing
• Put a hold on it for the customer if requested
• Each item will be searched for 3 times
  • The first time is the day after the item is reported missing. 
  • The second time is 1 week after the item is reported missing.
    • If we do not find the item at this time we will cancel your hold and send you an email suggesting your try InterLibrary Loan
    • If we find the item during the 1st or 2nd search you will be notified and can pick up your hold.
  • The third time is 5 weeks after the the second search.
    • If we do not find the item at this time it will be declared lost
• Every 6 months a list of items is sent to our technical processing team to be reviewed for either reorder or withdrawl. 
• At any point during the process any item marked missing, on search, lost, lost & paid can be requested from InterLibrary loan.