Services

Submit a request

All current students, faculty and staff automatically have an Document Delivery Account.  Login to your account and select the appropriate Request Form.

• Document: A photocopy, such as a journal, newspaper, or magazine article, map, or conference paper
• Loan: A loan of a physical item, such as a book, entire conference proceeding, map, CD, DVD, VHS, or microform
• Book Chapter: A copy of a chapter from a book or anthology.
• Thesis: A loan of a thesis or dissertation.

Once you have submitted the request, it is sent to be processed. We will notify you by email once your request is filled.

Check the status of a request

Login to your account and select the link to View > Outstanding Requests.

To view more detailed information, click on the transaction number next to your request.

Cancel a request

Login to your account and select the link to View > Outstanding Requests.

Click on the transaction number next to the request you'd like to cancel. Click on Cancel Request.

If your request does not appear under Outstanding Requests, or if the Cancel Request button is not available, please contact us as your request is already in process.

Canceled requests

Typically a request will be canceled if the item is temporarily unavailable from the library. You may inquire about the cancellation by contacting Document Delivery Supervisor Scott Cossel or the Document Delivery Team at askddt@u.library.arizona.edu.

For customers affiliated with the UA, unfilled Document Delivery requests are often routed to Interlibrary Loan if the item is unavailable at the UA Library.  We will send you an email notification if this occurs. Once an unfilled Document Deliveryrequest is routed to Interlibrary Loan, the fee for the request is waived. All fees for Interlibrary Loan are currently covered by the University.

Access a request

Loans: Books and other material will be shipped via Federal Express to the address provided.

Articles: All article requests are delivered to your e-mail. The e-mail will link to a copy of the article in PDF format.

To view your articles requested, Login to your account and select the link to View > Electronically Received Articles.

To view of download the article, click on the transaction number next to it. These articles will remain available for 30 days. 

Please Note: If for some reason we cannot obtain an electronic version of your request(s), we will print and mail you the article(s) to the address indicated on your original request.

Renew a loan request

Loan requests delivered through UA Document Delivery can be renewed just like any other UA Library-owned item.  Please login to your Library Account to renew your items.

Return a loan request

Please return all material in a package to the US Post Office. Whenever possible, please feel free to us the same package in which the material arrived. Please return your books to the following address:

• University of Arizona Library
• Document Delivery, Rm B-205
• 1510 E University Blvd
• Tucson AZ 85721-0055

Note for UA South Faculty, Staff, and Students: A prepaid return label will be included with your requested material. Please return your material in the package with the label affixed and drop it off at US Post Office.

Log-in problems

There are a few reasons why a user may not be able to log into the request system:

1. You are new to the university.
2. Your UA NetID is incorrect or inaccurate.
3. You have never used Document Delivery or any library service before, but are a current and valid UA student, staff, or faculty member.
4. You have an extremely overdue item(s) and have been blocked from the system.
5. Your regular library fines exceed the maximum $5 limit and have been blocked from ILL.

For reasons 1-3, you will see a message indicating that the system does not recognize you as a student, faculty member, or staff person when you try to log in. If this is the case, please contact the ILL office by phone (621-6438) or email and we will enter your information directly into our system.

For reason 4, you are responsible for the return of the material by the due date. The overdue fine for ILL items is $1.00 per day and applies to all users.

Items extremely overdue (14 or more days overdue) are subject to a $90 replacement fee which will appear in your library circulation record. In addition, you will be blocked from using the ILL request system. If the book is returned after the 14-day period, the $90 can be waived, but you will still be fined a $15 overdue processing fee. Once we receive the overdue items, you will regain access to the ILL request system.

For reason 5, you will need to pay the fine in full, negotiate the fine at the Circulation Desk, or fill out a fines appeal form online. Once the fine is cleared on your regular library account, you will regain access to the Document Delivery request system. For more information please see the Fines and Appeal Web Page .

Printing problems

If you are encountering problems viewing or printing your article(s), please make sure you are following these recommendations:

Download your article and then Save to Disk . This works best if you are trying to access your article via a dial-up or other slow Internet connection. The articles are in PDF format and are rather large, so it is best to download the file completely, save it to an area on your computer's hard drive, and then print or view your articles off-line.

Be sure you have the latest Adobe Acrobat Reader installed on your PC . You must have Adobe Acrobat Reader installed on your computer and we recommend that you have the latest version .

If none of these recommendations help you or fix your problems, please contact us .