How to Use Interlibrary Loan

Submit a request

All current students, faculty and staff automatically have an Interlibrary Loan account.  Go to your account and select the appropriate Request Form. We will notify you by email once your request is filled.

  • Document: A photocopy, such as a journal, newspaper, or magazine article, map, or conference paper
  • Loan: A loan of a physical item, such as a book, entire conference proceeding, map, CD, DVD, VHS, or microform
  • Book Chapter: A copy of a chapter from a book or anthology.
  • Thesis: A loan of a thesis or dissertation.

If you are requesting an item that we have but cannot be found on the shelves, indicate this in the Notes field.

Check the status of a request

Go to your account and select the link to View > Outstanding Requests.

To view more detailed information, click on the transaction number next to your request.

Cancel a request

Go to your account and select the link to View > Outstanding Requests.

Click on the transaction number next to the request you'd like to cancel. Click on Cancel Request.

If your request does not appear under Outstanding Requests, or if the Cancel Request button is not available, please contact us as your request is already in process.

Canceled requests

Typically, an ILL request is canceled for one of the following reasons:

  • The item is owned by the UA Library
  • The item cannot be found as cited
  • The item is non-circulating or currently in use
  • We cannot locate a library which owns the item
  • The item is too new and has not been cataloged by a library, or has not yet been published

Contact us with questions about canceled requests.


Access your interlibrary loan

Loans: Notification will be sent to your official university email account when your item arrives. You can pick it up at the Express Document Center on the first floor of the Main Library. To check your information, go to your account and click Tools > View/Change User Information.  

Articles: Article requests are sent to your email. The email will link to a PDF of the article.

To view your articles, go to your account and select View > Electronically Received Articles. Click on the transaction number next to the article. Articles are available for 30 days.

Renew your interlibrary loan

On the front cover strap of your ILL item you will see Renewals OK or No Renewals.

If renewals are OK:

  1. Go to your account.
  2. Click on the link to View > Checked Out Items
  3. Click on the Transaction Number for the item you want renewed
  4. Click on Renew Request
  5. Await an email notification with your new due date

If you do not see a Renew Request option, either renewals are not allowed, or you are not within the 11 day renewal period. You can renew no earlier than 11 days before the due date and no later than 4 days past the due date.

We will notify you by email if the renewal was approved or denied.

Most lending libraries have a default renewal time period ranging from 3 days to 3 weeks. The lending library is solely responsible for renewals, and may decide to not renew the material at all, even if renewal requests are allowed.

Until you receive an email reply, you are responsible for returning the item by the due date listed on the cover sheet. Overdue material is subject to late fees regardless of whether a renewal request is in process. Contact us if it is the due date and you have not yet received a response.

Return your interlibrary loan

Return items to the Express Document Center. A receipt can be date-stamped as proof of return.  

You are responsible for returning material by the due date on the cover sheet regardless of receiving an email notice. Overdue material is subject to fees.

If we are closed, you can return items in the book drop, but won't be able to receive a receipt.

Problems signing in?

Your status Likely problem

You are new to the university

You have never used a library service before, but are a current UA student, staff, or faculty member

Your NetID is incorrect or inactive

The system will not recognize you when you try to sign in. Call us at 621-6438 or contact us by email and we will add you to our system.
You have an extremely overdue item(s)

You need to return any overdue items and reduce your account balance to no more than $5.

Late items accrue fees of $1/day. Items 14 or more days late accrue a $140 replacement fee. Once returned, the fee will be reduced to $15 for processing.

Your library fees exceed the maximum $5 You will need to pay the fee.  If you have questions about the charges on your account contact one of the Information Desks to speak to a staff person.  Once the fine is cleared, you will regain access to interlibrary loan.

Problems printing?

Download your article and then Save to Disk. This works best if you have a slow internet connection. The articles are in a large PDF format, so download the file completely, save to an area on your computer's hard drive, and view offline.

Have the latest Adobe Acrobat Reader installed. You must have Adobe Acrobat Reader installed, preferably the latest version.

If none of these recommendations help, contact us.

Proxy Card Users

You will be registered for interlibrary loan within 2 business days of receiving your UA faculty proxy card from the library. 

You will receive an email with your interlibrary loan username and password. If you do not receive an email from us within 2 business days, or you forget your user name and password, please contact us.

Once you have been registered:

  1. Go to your account.
  2. Enter the username provided in the NetID field.
  3. Enter the password you were provided.

Last modified: October 20, 2014