Services

Issues with Sophos Antivirus v. 10


The problem

All of our interlibrary loan, document delivery, and media streaming request forms are incompatible with Sophos 10 Antivirus software.

So if you have recently upgraded or installed Sophos Antivirus, you may not be able to sign into your account. The sign in page will never load and your browser will eventually time out.

The solution

Go to the UA Sophos page. Select the second installation option, titled SophosEP10Preconfig_lib.exe. This will install the updated Sophos to fix this problem.

You will need to have local administrator privileges on your computer in order to do this.

Still have questions?

Contact the 24/7 IT Support Center at 626-8324.

You can also use any library computer to submit your requests.

We apologize for the inconvenience!

Last modified: September 28, 2012